FAQS

Top Questions

• General shipping + -
  Please Note: At this time we are experiencing shipping delays for the transit times shown below due to the recent events of the global COVID-19 pandemic. We are working very hard with our carriers to ship orders out as quickly as possible, but also taking necessary safety precautions during the fulfillment process. We thank you for your understanding.
  
  Where do you ship?
  We ship worldwide! For U.S. domestic shipments, click here to find out more details on delivery time. For all other international orders please visit here.
  
  If one item is on pre-order, when will my package ship?
  Please note that if your order contains an item that is currently on pre-order, your entire order will ship when that item becomes available. If you need part of your order that is currently available, we recommend to place a separate order for more immediate shipping.
• Does the Hydrobtl filter water? + -
  The Hydrobtl was designed and developed to enhance water by increasing the pH and reducing the ORP to create alkaline antioxidant water. Since the Bottle does not filter water, we recommend using filtered or purified water with your Hydrobtl.
• What are the VitaBeads? + -
  The VitaBeads are formulated to naturally enhance and revitalize your water. They are a proprietary blend of all-natural minerals that increases the pH and decreases the ORP (Oxidation Reduction Potential) to create alkaline and antioxidant water for more effective hydration. The proprietary blend is composed of magnesium, tourmaline, zinc, and silica, which are heated to temperatures over 700 degrees Celsius to create the form and shape of the VitaBeads. They are then housed in the same 316 surgical-grade stainless steel as the interior of the Insulated Hydrobtl.
• How long does each VitaBead Diffuser last? + -
  Each VitaBead Diffuser is designed to alkalize 300 liters of water, which for most people is around 3-4 months.
• How long does it take to alkalize the water and how high does the pH increase? + -

  The Hydrobtl will start alkalizing the water immediately, and it typically takes approximately 20 minutes for the water to reach an optimal level of over 8.5 pH. The VitaBeads are formulated for the pH to level at around 9.5 pH, depending upon the source water.

• What is included with each Hydrobtl order? + -
  Each Hydrobtl purchase includes one VitaBead Diffuser and one Diffuser Removal Tool.
• Activating the Hydrobtl Diffuser + -

  Before first use we recommend removing the VitaBead Diffuser and rinsing it for 20 seconds. Then soak it in warm water for 20 minutes, followed by letting it air dry completely overnight. Wash the bottle separately with warm water and plant-based soap if desired. Once dry, insert the Diffuser back into the bottle and you're ready to go!

  Please Note: Because of the living Nature of the VitaBeads, there will be pressure buildup within the Hydrobtl. You may receive an occasional refreshing mist of water while opening. During the first two weeks of use, be sure to loosen the cap every few hours to release the pressure. Repeat these instructions each time you replace with a new Diffuser.

• What kind of water can I use with my Hydrobtl? + -
  We recommend only using purified or filtered water since the VitaBead Diffuser does not filter water. However, any water you consider safe to drink, you may use with the Hydrobtl. For example, your tap water quality may be a different drinkable standard quality depending on where you live. The Hydrobtl will enhance any water you add to it, however, it will not filter water.
  
  As for water temperature, we do not recommend using hot or boiling water as it will decrease the lifespan of the VitaBeads. Using warm, room temperature or cold water is fine. 
• Removing and inserting the VitaBead Diffuser + -

  How to Remove Your VitaBead Diffuser

  Step 1	Step 2
  Assemble the Diffuser Removal Tool by connecting the middle component.	Once assembled, insert the Tool inside the bottle and lightly place it on top of the Diffuser with little-to-no pressure.
  Step 3	Step 4
  Turn the Tool clockwise until you feel it drop about 1/2 inch. Once it drops, again turn the Tool slightly clockwise to lock into place.	Slowly turn clockwise and pull up at the same time to remove the Diffuser. Note: You may need to apply a fair amount of upward pressure to release the Diffuser the first time.

   

  How to Insert Your VitaBead Diffuser

  Step 1	Step 2
  Attach the Diffuser into your assembled Tool.	Insert the Tool into the bottle.
  Step 3	Step 4
  With enough pressure, push the Tool into the base until you feel the Diffuser lock into place (do not twist the tool when inserting the Diffuser).	Once secure, slightly turn the Tool counterclockwise and lift.

   

  *Please note: There are two outward 'dots' on the outside of the Diffuser, which the Tool will grab onto. These Dots are at the TOP of your Diffuser and should attach to the Tool. Please ensure you correctly insert the Diffuser into your Tool before reinstalling the Diffuser in your Hydrobtl. 

• How to clean the Hydrobtl? + -

  To clean your Hydrobtl, first remove the Diffuser from your bottle. The inside of the bottle and the cap can be cleaned warm soapy water—preferably plant-based soap. Let the bottle and cap air dry for the best results before using again.

  Handwash the Diffuser with warm water without any soap. For best results, air dry your Diffuser before inserting back into your bottle. Please ensure to change your Diffuser every 300 liters or every twelve months, whichever comes first. 

  Do not run in the dishwasher. The Insulated Hydrobtl, including the Diffuser and the Cap, is not dishwasher safe. Dishwashers can reach high enough temperatures that it may impact the scratch-resistant paint of the exterior and compromise the insulation benefit. 

• How should I clean my VitaBead Diffuser? + -
  Using conventional dish soap may impact shorten lifespan of the VitaBeads. Instead, we recommend hand washing using just warm water and let the Diffuser completely air-dry.